Black Hawk down

21 01 2011

An evening of errands at MOA saw three successful exchanges – of a toy at Toy Kingdom, of a shirt at Philisophy Men, and of foreign currency.


“MAMA, MY helicopter crashed.”

“Yeah, I know.  Don’t worry.  Uncle eNTeNG will take care of it.”

I would play this scene in my head, and all the time seeing my youngest nephew looking up to my sister-in-law, clutching her apron strings.  Except that in reality, there was no such clutching.  I arrived at my youngest brother’s house and immediately, I was told that the above conversation had taken place, about at least a couple of times.

The helicopter involved was this really amazing remote-controlled toy that we got at Toy Kingdom at the Mall of Asia (MOA).  When we were approaching the vicinity of the store, I asked my nephews if they wanted to go in and look around.  I had to ask because in the couple of days of having them at home, I had surmised that they have this unwritten rule that they should work hard – I mean, “earn” – whatever perk they’d get in life.  I found it to be very mature and very responsible.

The older two said yes and immediately darted through the door, proceeding to the video games section as if they had radar-locked on it.  The youngest one was hesitant.  He said he had nothing in mind to buy.  But I took his hand and told him we would just walk around.

Then he saw the remote-controlled helicopters hovering above us and by the look in his eyes, I knew I would have to get it for him.  The eyes of children don’t lie.

“Do you like it?”

“Yeah!”  He was nodding enthusiastically though obviously shy about his response.  The little slouch of his shoulders gave him away.

“Ok, we’ll get it.  Which one do you want?”

“How much is it, Uncle?”

I took a box and before I could even read how much, my nephew pointed at the barcode and said, “It’s too much.”

“But you want this, right?”

“Yes, I want it.  But I can live without it.  You don’t have to get it.  It’s too much.”

Oh, the wisdom of a six-year-old.  For that, I made the firm resolve to get the toy.  I thought, the parents are there for the strict disciplining.  A little spoiling could come from me.  Hahaha!

I bought the toy and right after the cashier had rung up our purchases and the store staff had tested the actual unit we bought, my youngest nephew ran to me, gave me a really tight hug, and in his Sam Milby intonation said, “Salamat po!”  (Yes, it felt like living with three Sam Milbys everytime my nephews would attempt to speak in Filipino.)

Unfortunately, within hours of playing with it at home, the toy conked out – the blade refusing to rotate, something that the helicopter body itself started to do before crashing to the ground after experiencing what seemed to be an air pocket.

Black Hawk down.  We’ve got a Black Hawk down.

Mama, my helicopter crashed.

So off I went to Toy Kingdom at MOA.  Honestly, I dreaded having to go there knowing that there isn’t really a clear-cut policy on exchanges here in the Philippines (makes me miss the States!).  But I was pleasantly surprised to find my fears unfounded.

The store manager, who was on the phone at the time, cut her conversation short and attended to me.  After stating my case, she summoned a store staff and gave instructions to look into my complaint.  And if the unit was indeed defective, that I be given a replacement right there and then.  How’s that for customer service in the Philippines?!  A huge thank you to Ms. Ehl (I think that’s her name) and to Sam.  Everything took less than 30 minutes – and that was inclusive of about 10 minutes spent to charge the helicopter unit, part of their defect isolation process flow.

I couldn’t wait to see my nephew play with his new favorite toy again.  And hopefully, no more “Black Hawk down!  We’ve got a Black Hawk down!” this time.

Sam tried the defective unit. The blade rotated but the helicopter wouldn't lift off the ground.


Sam took a really close look at the helicopter. He articulated his findings and gave me a decision flow. Hehe =)


Sam eventually ruled the unit I was returning to be defective. He then tried a new set (the replacement).


Finally, we were cleared for take off...


...and then a safe landing!


Iron Man kept me company as I waited.


Requisite stops at the mall are Starbucks...


...and Krispy Kreme!


This box went to Ninong!


Copyright © 2011 by eNTeNG  c”,)™©’s  MunchTime™©.  All rights reserved.



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